At Ribaash, we are committed to protecting your personal information and ensuring that your privacy is respected in compliance with applicable laws and regulations of Pakistan, including the Prevention of Electronic Crimes Act 2016 (PECA) and the E-Commerce Rules under the Consumer Protection Laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website and services.
1. Information We Collect
When you interact with Ribaash, we may collect the following types of information:
- Personal Information: Name, email address, phone number, billing/shipping address, and payment details.
- Order Information: Products purchased, transaction details, and delivery preferences.
- Technical Information: IP address, browser type, device information, and cookies for site functionality and analytics.
- Communication Information: Feedback, queries, or complaints shared via our Contact Us page, email, or social media.
2. How We Use Your Information
Your information is used for the following purposes:
- To process and deliver your orders securely.
- To communicate with you about orders, promotions, and updates (only if you opt-in).
- To improve our website functionality, design, and user experience.
- To comply with Pakistani laws and regulatory requirements for e-commerce businesses.
- To prevent fraud, unauthorized transactions, and security breaches.
3. Data Sharing & Disclosure
- We do not sell, trade, or rent your personal information to third parties.
- Your data may be shared only with trusted service providers (e.g., courier partners, payment gateways) necessary to complete your purchase.
- Information may be disclosed if required by law enforcement authorities, courts, or regulators under PECA and consumer protection regulations.
4. Data Storage & Security
- Your data is stored securely using encryption and firewalls to protect against unauthorized access.
- Payment transactions are processed through secure, PCI-DSS compliant gateways, ensuring your financial data is never stored directly on our servers.
- Access to your personal information is limited to authorized staff only.
5. Cookies & Tracking
Ribaash uses cookies and tracking tools to enhance your shopping experience. You can choose to disable cookies through your browser settings, but some features of our site may not function properly without them.
6. Your Rights as a Customer (Under Pakistani Law)
- Right to Access & Rectification: You can request a copy of the data we hold about you and ask for corrections if it is inaccurate.
- Right to Withdraw Consent: You can unsubscribe from marketing communications at any time.
- Right to Complain: If you feel your privacy rights are violated, you may contact us directly or file a complaint with the relevant Pakistani regulatory authority (e.g., PTA or CCP).
7. Children’s Privacy
Our services are intended for individuals aged 18 and above. We do not knowingly collect personal data from children.
8. Updates to Privacy Policy
Ribaash reserves the right to update this Privacy Policy in line with evolving laws and business practices. Updates will be posted on this page with the effective date mentioned.
9. Contact Us
If you have any questions or concerns about our Privacy Policy or data handling practices, you may contact us at:
📧 Email: contact.ribaash@gmail.com
📞 Phone: +92-313-6436568
🏬 Address: Multan, Punjab, Pakistan
